Selling and Support Captain, Staten Island - Full Time
On-siteStaten Island, New York, United States
Job Summary
Lead colleagues in executing assigned tasks while supervising the selling floor to deliver exceptional customer service. Fulfill customer orders, manage merchandising, and process new products to ensure high-level service through problem-solving and fast feedback. Promote the Macy's mobile app to enhance the in-store experience and meet with People Leaders to plan and monitor total store activities. Perform store opening and closing procedures, including accessing alarm systems and settling registers. Educate staff on point of sale technology and radio frequency equipment to assist in selling and fulfillment. Maintain adherence to merchandise standards and foster an environment of acceptance and respect among colleagues, customers, and communities.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- High school diploma or equivalent
- Lifting at least 50lbs.
- Standing for at least two consecutive hours
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- 1-2 years of direct retail experience preferred
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