Selling and Support Captain, Ross Park Mall - Full Time
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Lead colleagues in executing assigned tasks, supervising the selling floor to deliver exceptional customer service and resolving problems through fast feedback. Drive results by promoting the Macy's mobile app, adhering to merchandise standards, and educating staff on point-of-sale technology and radio frequency equipment. Perform store opening and closing procedures, including accessing alarm systems and settling registers, while meeting with People Leaders to plan and monitor total store activities. Provide continuous feedback to improve processes and foster an environment of acceptance and respect among colleagues, customers, and communities. Full-time colleagues work 30 or more hours per week with flexible scheduling including evenings, weekends, and holidays.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- High school diploma or equivalent
- Lifting at least 50lbs.
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- 1-2 years of direct retail experience preferred
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