Selling and Support Captain, Randhurst Village - Full Time
On-site · Mount Prospect, Illinois, United States
Job Summary
Selling and Support Captain at Macy's (Randhurst Village) oversees customer service, merchandising, and omni-channel selling. Responsibilities include leading colleagues on tasks, delivering outstanding customer experiences, promoting the Macy's mobile app, and ensuring merchandise standards. Role involves supervising the selling floor, problem-solving for customer issues, opening/closing procedures, and educating staff on point-of-sale technology and RF equipment. Requires flexible availability (including evenings and weekends), strong communication, self-starting adaptability, and typically 1-2 years of retail experience. High school diploma or equivalent required. Physical duties include standing, lifting, and frequent computer use. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Required Qualifications
- High school diploma or equivalent
- 1-2 years of direct retail experience preferred
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