Selling and Support Captain, Pheasant Lane - Full Time
On-siteNashua, New Hampshire, United States
Job Summary
Conduct customer service resolutions, manage selling floor operations, and supervise colleagues on assigned tasks. Lead teams through store opening and closing procedures, including alarm system access and register settlement. Promote the Macy's mobile app, educate staff on point of sale technology, and ensure adherence to merchandise standards. Provide continuous feedback to People Leaders to monitor total store activities and drive promotional initiatives. Perform physical duties involving lifting up to 50lbs, standing for two consecutive hours, and operating handheld equipment. Full-time colleagues work 30+ hours weekly with flexible availability across days, evenings, weekends, and holidays.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays
- regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- High school diploma or equivalent
- lifting, constant moving, standing, and reaching with arms and hands
- standing for at least two consecutive hours
- lifting at least 50lbs.
- stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology
- handheld equipment
- cash register
- ability to process register transactions
Desired Qualifications
- 1-2 years of direct retail experience preferred
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