Selling and Support Captain, Galleria At Crystal Run - Full Time
On-siteMiddletown, New York, United States
Job Summary
Lead colleagues in executing assigned tasks, supervising the selling floor to deliver exceptional customer service while role modeling fast feedback on experiences. Fulfill customer orders, manage merchandising, and process new products, ensuring high-level service through problem-solving and resolutions. Promote the Macy's mobile app, meet with People Leaders to plan store activities, and perform opening/closing procedures including register settlement. Educate staff on point of sale technology and RF equipment to assist in selling and fulfillment. Adhere to merchandise standards and foster a respectful environment. Full-time colleagues work 30+ hours weekly; part-time roles are 12-24 hours. 1-2 years of direct retail experience preferred.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- High school diploma or equivalent
- Lifting at least 50lbs.
- Standing for at least two consecutive hours
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- 1-2 years of direct retail experience preferred
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