Segretaria/o per front e back office (f/m) - Hotel Cappella Alta Badia (BZ)

Greet and welcome guests upon arrival, ensuring a warm and professional first impression. Manage check-ins and check-outs efficiently, including payment processing and billing inquiries. Respond promptly to guest requests via person, phone, or email, and coordinate room assignments while maintaining accurate booking records. Execute hotel reservations and manage the booking system, providing information on services, local attractions, and travel organization. Handle administrative tasks such as filing, data entry, and report generation, while assisting with back-office operations like inventory management and supply ordering. Resolve guest complaints and escalate issues to management when necessary. Collaborate with housekeeping to ensure room readiness and guest satisfaction.