Segment & Propositions Manager
$61,344–$68,160 year
HybridEdinburgh, Scotland, United Kingdom or Manchester, England, United Kingdom
Job Summary
Drive performance across key measures including retention, engagement, balances, income, and customer outcomes for Later Life customers. Use customer, commercial, behavioural, and market insight to identify opportunities and support evidence-based decision making. Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes. Shape customer propositions, journeys, and engagement activity that improve both customer and commercial performance. Coordinate delivery across product, digital, marketing, servicing, finance, and risk teams to maintain momentum and remove barriers to execution. Champion inclusive and responsible customer outcomes, embedding accessibility and digital inclusion considerations throughout delivery activity.
Required Qualifications
- Financial services or regulated industry experience
- Proposition development
- Customer journey design
- Customer experience improvement
- Experience delivering performance improvement initiatives across large organisations
- Knowledge of customer segmentation, retention or engagement strategies
- Experience balancing commercial objectives with customer and conduct outcomes
Desired Qualifications
- Any experience of this would be really useful
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.