Security Systems Installation Success - M-F 10:30-7:30PM CST
$58,000–$61,000 year
RemoteUnited States
Job Summary
Serve as the main contact for Field Engineers during new installations, delivering courteous, consistent, and mistake-free support via chat, phone, and email. Create successful installations for internal and external customers by providing expert troubleshooting, ensuring services are installed, programmed, tested, and onboarded per scope. Facilitate installation milestones by applying specific guides and checklists, documenting deliverables, and determining root causes for incidents or complaints. Collaborate with Field Operations, Project Management, and Customer Success teams to maintain accurate records and communicate procedural errors to leadership. Manage multiple installations at various stages while addressing complex customer requirements and maintaining up-to-date technical knowledge across access control, CCTV, and fire alarm systems.
Required Qualifications
- A minimum of three (3) years' experience as a Field Technician or Help Desk Agent responsible for installation and/or providing technical support to Field Technicians
- Demonstrated expertise in the installation, troubleshooting, and programming of Access Control systems
- Demonstrated expertise in Business Intelligence Solutions
- Demonstrated expertise in CCTV/VMS (both IP and analog)
- Demonstrated expertise in Intrusion and Fire Alarm Systems
- Demonstrated expertise in Two-Way Audio solutions
- Experience and hands-on knowledge with low-voltage installations and support, including wiring, serial polling loops, inputs, and outputs
- The ability to perform tasks autonomously while maintaining a keen sense of urgency, effectively prioritizing responsibilities, managing time efficiently, demonstrating clear communication skills, and upholding exemplary professional standards
- Outstanding written and verbal communication abilities, ensuring clear and professional interaction with employees across all levels, as well as with subcontractors, service providers, and customers
- Proficiency in using Microsoft Office applications, including the ability to type efficiently and accurately (at least 20 wpm)
- Availability required: Monday – Friday 10:30AM - 7:30PM CST
- Ability to work a scheduled 9-hour shift, which includes a one-hour lunch break, between the hours of 6:00 AM and 8:00 PM Central Time
- Commitment to working beyond the standard 40-hour work week, as necessary
- Flexibility in meeting scheduling needs, including availability for early mornings, late evenings, overnight shifts, weekends, and holidays
Desired Qualifications
- The ability to type efficiently and accurately (ideally 30+ wpm)
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