Security Supervisor
On-siteTowaoc, Colorado, United States
Job Summary
Oversee daily shift operations within the Security Department, responding to medical, security, or behavioral incidents in real time while coordinating scene activity and assisting first responders. Conduct routine and unscheduled patrols of the casino floor, hotel, parking areas, and surrounding property to ensure security and report unsafe conditions. Direct and coordinate scene activity, assist first responders, gather statements, and ensure accurate documentation before escalating critical events to management as needed. Support onboarding and continuous training efforts, observe officer performance, and address minor issues through coaching while reporting significant concerns. Assign daily posts, monitor breaks, and adjust coverage in real time based on call-outs or operational priorities. Review officer-written incident reports and daily activity logs for clarity and accuracy, submitting shift summaries and providing feedback to management. Coordinate with Surveillance, Hotel, Slots, Gaming, or other departments to address guest or staff concerns. Maintain a visible and composed leadership presence on the floor, engaging with guests and team members respectfully. Work flexible hours including nights, weekends, and holidays.
Required Qualifications
- Must be at least 21 years of age
- Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License
- Must possess a valid driver's license
- Must be insurable under company policy
- Must demonstrate professionalism
- Must demonstrate reliability
- Must demonstrate accountability
- Must demonstrate attention to detail
- Must demonstrate a strong work ethic
- Must demonstrate sound judgment
- Must demonstrate a high level of discretion and confidentiality
- Must be able to work flexible hours including nights, weekends, and holidays
- High school diploma or GED required
Desired Qualifications
- Additional coursework or certification in criminal justice, security management, or emergency response
- Minimum of 2 years of casino, tribal, or law enforcement security experience
- At least 6 months of supervisory or lead experience
- Proven experience responding to emergencies and resolving guest or personnel conflicts in a professional manner
- Strong working knowledge of security procedures, emergency protocols, and report documentation
- Proven ability to lead by example and remain calm under pressure
- Skilled in verbal de-escalation, conflict resolution, and guest service
- Ability to train others and provide constructive coaching in the moment
- Proficiency in using communication equipment, security systems, and Microsoft Office Suite
- Ability to learn new systems and technologies as required to ensure the continued progress of the department
- Strong written and verbal communication skills
- Fluent in English
- Ability to coordinate shift coverage, evaluate performance, and support training initiatives
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