Security Service Technician
$52,000–$83,200 year
On-siteAshland, Virginia, United States
Ashland, Virginia, United StatesOn-siteFull Time$52,000–$83,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Troubleshoot and resolve security system issues, acting as a technical escalation point for complex service calls. Support access control, video surveillance, and integrated security systems while maintaining accurate service documentation to ensure high first-time resolution rates and minimal downtime. Provide professional customer communication and support, assisting other technicians as needed. Requires 3-5 years of experience with electronic security systems and familiarity with platforms like Brivo, Avigilon, and Genetec. Starting hourly pay is $25-40, with comprehensive benefits included.
Required Qualifications
- High School Diploma or GED
- 3-5 Years of Experience working in similar technical role
- Advanced experience with electronic security systems
- Experience supporting multi-platform access control and video systems
- Strong understanding of networking fundamentals and system integration
- Ability to work independently and manage complex service calls
- Strong documentation, communication, and organizational skills
Desired Qualifications
- Associates degree
- Industry certification(s)
- Basic computer skills, strong written and verbal communication, strong sense of customer service
- Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment
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