Security Service Specialist 1
$52,736–$76,426 year
On-siteUrbandale, Iowa, United States
Urbandale, Iowa, United StatesOn-siteFull Time$52,736–$76,426 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Respond to routine and non-routine customer service calls, scheduled maintenance, and small projects by diagnosing, troubleshooting, repairing, and replacing defective parts in electronic security systems. Isolate and fix problems in malfunctioning equipment or software, then complete accurate service reports for invoicing and job cost tracking. Perform preventative maintenance on installed systems, execute custom system integrations, and conduct detailed systems audits and upgrades. Travel locally to job sites to perform technical assistance, systems checkout, and repair routines.
Required Qualifications
- Exceptional customer focus
- Ability to work under pressure
- Ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
- Solid technical skills
- Experience related to electronic security systems
- Some programming skills
- Proven ability to troubleshoot problems and look for solutions
- Self-starter
- Ability to work well with direct supervision
- Valid driver's license
- Clean driving record
- Ability to travel locally to jobsites on a regular basis
- High School/GED or equivalent experience
- 0-3 years servicing, integrating, and programming video, alarm and access control systems
Desired Qualifications
- Avigilon experience
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