Security Scheduling Clerk
$62,400–$62,400 year
HybridSan Jose, California, United States
San Jose, California, United StatesHybridFull Time$62,400–$62,400 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Plan and coordinate all aspects of internal schedules to provide the best service to the client, working with a team of schedulers to staff over 500 employees. Coordinate work schedules and provide administrative support for all field operations and special projects, including maintaining records for accurate billing and processing information. Ensure mileage reimbursements are accurate and manage access/badging experience while resolving complex issues with optimism. Shift Tuesday through Saturday 2:00 PM - 10:45 PM. Valid CA Guard Card required.
Required Qualifications
- Must have 2 + years of customer service, scheduling experience, access/badging experience and strong computer skills
- Must have a valid CA Guard Card
- Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications
- High school diploma or equivalent
- Passion for customer service and ownership of the customer experience
- Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must
- Effective oral and written communication is a must
- Able to work in a fast-paced help desk environment
- Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges
- Experience in troubleshooting badge and access management issues
- Knowledge of security device programing and functionality
- Must be flexible on schedule, including availability for weekends and holidays
- Experience working with Microsoft Excel and Google Suite
- Previous experience with ticketing systems and/or project management system
- Understanding of or previous experience in a technology driven environment
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
- Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues
Desired Qualifications
- **Security Supervisory experience preferred
- Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS
- Preferred experience in VidSys, Lenel, Excel, Filemaker, Intaglio, or equivalent technical skill
- Knowledge of Mac computers preferred
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