Security Operations Supervisor
$72,800–$83,200 year
On-siteNew York, United States
Job Summary
Provide visible, hands-on operational leadership alongside in-house and contracted security personnel during daily reception, patrol, event, and incident response operations. Coordinate field response, deploy resources, and direct security staff during incidents, evacuations, and special events while maintaining situational awareness. Support GSOC personnel and operations by coordinating with monitoring teams, communications, and incident documentation functions. Ensure post orders, access-control requirements, and service standards are followed through inspections and corrective actions. Coach and mentor security personnel through real-time feedback, drills, and hands-on instruction. Assist with shift coverage, operational documentation, audits, and planning for corporate venue activities and major public-facing events.
Required Qualifications
- Bachelor's degree in criminal justice, security management, emergency management, or a related field
- Minimum of five years of progressively responsible experience in law enforcement, military service, public safety, corporate security, or a related security environment
- Demonstrated leadership experience directing personnel or operations during routine activities, incidents, emergencies, or special events
- Ability and willingness to work as a hands-on, uniformed operational leader rather than in a primarily administrative role
- Sound judgment and the ability to make timely, defensible decisions under pressure
- Excellent verbal, written, interpersonal, and customer-service skills, with the ability to interact professionally at all levels of the organization
- Working knowledge of access control, CCTV, alarm monitoring, incident reporting, and common security operations practices
- Proficiency with Microsoft Office and related reporting systems
- Ability to remain mobile throughout the workday, conduct patrols and inspections, stand or walk for extended periods, and successfully complete required pre-employment screening
- Full In-Office
Desired Qualifications
- Prior supervisory or field leadership experience in law enforcement, corporate security, military service, emergency management, or another operational environment
- Retired law enforcement experience, particularly in a supervisory or field leadership capacity
- Experience supporting a GSOC, command center, emergency operations center, or similar security environment
- Experience coordinating proprietary and contracted security personnel, reception, events, or executive support
- CPP, APP, PSP, PCI, FDNY Certificates of Fitness, First Aid, CPR, AED, or similar relevant certifications
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