Security Operations Manager
$62,353–$62,353 year
On-siteAlbany, New York, United States
Job Summary
Manage the selection and placement process for new security professionals and first-line supervisors, including designing career development plans and evaluating low-performers. Create, modify, and manage post schedules in WinTeam to ensure adequate coverage, maintain a qualified flex personnel pool, and monitor weekly "No Hours Reports" to disposition inactive staff. Oversee payroll operations by receiving timesheets, running weekly payroll, resolving discrepancies, and conducting timekeeping audits. Conduct disciplinary and counseling sessions, initiate termination procedures, and enforce post-specific policies while maintaining high employee morale and contractual staffing levels.
Required Qualifications
- High School diploma or equivalent
- Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
- Work experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
- Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making
Desired Qualifications
- College degree in criminal justice, business administration, or a related field
- Experience managing a dispersed workforce in a multi-location operation
- Law enforcement, military and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing and scheduling experience
- Aptitude with security systems; CCTV, Access Control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
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