Security Operations Manager
On-site · Sunnyvale, California, United States
Job Summary
Security Operations Manager responsible for leading a 24/7 incident monitoring team across regional operations, driving performance through metrics and KPIs, and ensuring operational excellence in alarm monitoring, access control, and video surveillance. Own shift accountability, staffing models, and workforce planning; act as escalation point for high-severity incidents impacting employees, facilities, or operations. Lead coordinated response with regional teams and external partners, provide executive-level communications, conduct post-incident reviews and drive corrective actions. Oversee real-time global event monitoring including geopolitical risks, civil unrest, and natural disasters; translate intelligence into actionable insights for business stakeholders. Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security; support executive protection and large-scale event security operations. Leverage technology and automation to improve response times and reduce risk; standardize operations across global GSOC locations. Hire, coach, and develop security professionals at scale; foster a culture aligned with Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results) and lead through data and accountability.
Required Qualifications
- 2+ years of experience in security operations, GSOC, or related field
- 2+ years of direct people management experience
- Experience managing operations in a 24/7 environment
- Strong analytical and problem-solving skills with a data-driven mindset
- Proven ability to manage high-pressure incidents and make critical decisions
- Associate’s degree or equivalent experience
- Industry certifications such as CPP, PSP, CISSP
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