Security Operations Center (SOC) Operator
On-siteRochester, Minnesota, United States
Job Summary
Answer high-volume phone, radio, and intercom traffic in real time while dispatching security officers using two-way radio systems. Prioritize and route incoming requests based on urgency, then accurately document incidents in a case management system. Monitor video management systems, alarms, access control, and panic/duress signals to maintain continuous situational awareness across clinical, staff, patient, and visitor safety. Conduct virtual patrols and video reviews to relay open-source security information. This 24/7 communications-first role supports mission-critical operations at Mayo Clinic without visa sponsorship.
Required Qualifications
- thrive in high‐volume, interrupt‐driven environments
- excel at radio, phone, and dispatch communications
- maintain continuous situational awareness
- coordinate emergent and non‐emergent requests
- dispatch officers
- monitor alarms and camera systems
- ensure timely escalation of critical events
- Answer and manage high‐volume phone, radio, and intercom traffic in real time
- Dispatch security officers using two‐way radio systems with professional radio discipline
- Prioritize and route incoming requests based on urgency and operational impact
- Effectively manage and coordinate emergency and high‐stress situations
- maintain a calm and professional demeanor
- Accurately document incidents and communications in a case/incident management system
- Monitor video management systems
- Monitor alarms
- Monitor access control
- Monitor panic/duress systems
- Monitor infant protection systems
- Conduct virtual patrols
- Conduct video review
- Conduct proactive monitoring
- Monitor alerts
- Relay open‐source security information
- 24/7 operations
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