Security Operations Center Incident Manager
On-siteBengaluru, Karnataka, India
Job Summary
Lead response efforts for complex, high-impact incidents affecting Accenture employees, travelers, facilities, and global business operations by notifying, assisting, and directing external emergency personnel and internal resources. Manage threat monitoring involving extreme weather, geopolitical instability, crime, terrorism, civil unrest, medical emergencies, and travel-related disruptions, ensuring assessments align with the GP&S Escalation Model and SOC Standard Operating Procedures. Liaise with SOC stakeholders including Regional Protective Services, Executive Protection, and Intelligence to ensure triggers meet organizational needs. Establish and enforce standards for high-quality writing across ASOC products while maintaining situational awareness of high-risk travel regions. Provide operational oversight during active incidents and conduct thorough After-Action Reviews to document improvements and track action items. Train SOC personnel to ensure competency and readiness for incident response activities.
Required Qualifications
- Ability to work outside of business hours on short notice during critical events to include, nights, weekends, and or holidays
- Bachelor's degree
- Minimum of 5 years of work experience in military, law enforcement, intelligence, or corporate security environments supporting security incident monitoring, communications, and response
- Bilingual (languages in addition to English)
Desired Qualifications
- Bias for action and strong attention to detail
- Strong writing skills and experience preparing communications to be shared with senior stakeholders
- Proven track record of managing high stress and impactful incidents
- Experienced and independent communicator, both verbal and written
- Experience with emergency response protocols and processes
- Experience with threat monitoring and emergency communication tools such as Factal, SamDesk, Everbridge, ISOS, etc.
- Experience with CCure, Genetec or Sureview
- Proficient in Microsoft Windows and Office Suite
- Great active listening skills
- Rapport building skills
- Patient and empathetic attitude
- Adaptability and flexibility
- Ability to analyze threats and envision potential or real time impact to operations
- Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
- Strong Customer Service skills
- Strong consensus, team building and negotiating skills
- Ability to work overtime on short notice
- Strong cultural sensitivities
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced, at times stressed work environment
- Strong team player
- Comfortable with high-tech work environment, and constant learning of new tools and innovations
- Demonstrated leadership in professional setting; either military or civilian
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian
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