Security Officer/ Parking Attendant
On-siteCarolina, Carolina, Puerto Rico
Job Summary
Conduct daily patrols of hotel premises and parking areas to maintain security, detect hazards, and challenge suspicious persons. Maintain visual contact with the Front Desk and lobby while managing visitor and employee ID checks. Respond to emergency situations, medical incidents, and altercations, administering First Aid and CPR as necessary. Complete incident reports, review activity logs, and monitor security cameras. Provide escorts to persons carrying money and assist guests with room entry. Use proper radio etiquette, hold shift briefings with Guest Services, and inventory security equipment daily. Maintain confidentiality regarding guest and employee incidents while complying with local, state, and federal ordinances.
Required Qualifications
- High School diploma or equivalent
- experience in a hotel or related field
- Flexible and long hours
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Ability to climb and descend stairways and run
- Ability to physically deter individuals who pose a threat to employee and/or guests
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
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