Security (Foundation Room) - Citizens House of Blues Boston
$33,280–$33,280 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-sitePart Time$33,280–$33,280 yearEnterprise
Part TimeEnterprise
Job Summary
Provide VIP recognition and information to Foundation Members, Live Nation Executives, and patrons while managing reservation timing and lounge ambiance. Circulate the area to anticipate needs, ensure guest safety, and resolve altercations or hazards proactively. Enforce House policy by checking IDs for alcohol service, inspecting guests for weapons, and controlling photo/video recording. Maintain control through constant radio contact, set up the area before opening, and keep the venue clear of spills and obstacles throughout the shift. Attend pre-shift meetings and communicate effectively with staff to enhance the member experience.
Required Qualifications
- State or County Licensee or Certification Requirement
- Responsible Alcohol Awareness Training Certification or Equivalent
- Flexible schedule and ability to work late hours
- 3 years work experience interacting with people in a positive environment
- Read, write and speak English fluently
- Must be able to lift or move up to 25 lbs using proper lifting techniques
- High School Diploma or equivalent
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Tolerance of all cultures, music and art forms
- Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
- Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
- Provide assistance to Members regarding the timing of their reservation
- Provide assistance to all positions and communicate effectively with others to enhance members' experience
- Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members
- Constant observation of Lounge area and Podium to uphold the ambiance of the Room
- Articulate vocabulary with the ability to adapt and socialize with current audience
- Exemplary and professional grooming standards
- Ability to anticipate guests' needs
- Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
- Prevent and resolve altercations among guests
- Lead guests and other employees in emergency evacuation procedures and provide assistance
- Maintain control by circulating through your work area throughout the shift
- Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
- Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
- Enforce House policy regarding photos/videos/recording devices
- Safeguard against theft and property damage
- Communicate clearly using radios, hand signals and flashlights
- Remain in constant contact throughout the shift
- Set up area before opening (stanchions, table configuring, etc.)
- Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
- Must be able to lift or move up to 25 lbs using proper lifting techniques
Desired Qualifications
- Bi-lingual
- Cash handling experience
- Experience recognizing valid ID's
- Experience in a live music environment
- Self-defense training
- VIP service experience a plus
- Experience using metal detection equipment
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