Security Client Service Manager
$60,000–$65,000 year
On-siteReno, Nevada, United States
Job Summary
Recruit, hire, and train new security staff while providing performance feedback and recognizing talent for management roles. Ensure security officers are adequately prepared for assignments and conduct site assessments alongside client visits. Track and review KPIs with the Director of Operations, collaborate on recruitment needs, and oversee client billing. Manage scheduling and payroll for the portfolio. Requires a valid driver's license, Nevada Unarmed Security License, and ability to travel within Nevada and accept after-hours calls. Bachelor's degree or equivalent experience with at least three years in security.
Required Qualifications
- Excellent interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Experience with handling emergency management and incident investigations
- Proficiency in Microsoft Outlook, Word, Excel
- Proficiency in scheduling and payroll software (i.e. WinTeam, E-Hub)
- Valid Driver's License with clean driving record
- Nevada Unarmed Security License (PILB) ability to obtain Armed License
- Be able to travel within the state of Nevada
- Ability to accept calls after work hours
- Bachelor's degree with one year experience or equivalent experience in security
- At least three years of related experience
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods of standing or walking
- Ability to lift up to 15 pounds at times
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