Security & Audit Solution Architect

Security Analyst / Audit Operations Engineer in the Genesys Global Security, Privacy & Compliance Center of Excellence (COE SPC) role focused on Genesys Cloud customer audits. Act as the technical SME for audits, serve as internal escalation for penetration testing discussions, lead advanced technical conversations with customers, prospects, partners, and auditors, and defend Genesys Cloud AI security, privacy, and compliance using technical evidence. Demonstrates control-level understanding across frameworks (SOC 2, PCI, etc.), explains how security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC), and interprets technical evidence (logs, configurations, architecture diagrams, policies, automation artefacts). Requires deep security credibility, excellent written and verbal communication, experience discussing penetration testing findings, and the ability to translate complex controls into clear audit narratives. Office-based or fully home-based remote role with exposure to global customers; strong collaboration with Engineering, Security, and Architecture teams. Fluency in English and relevant certifications (Nice-to-have: CISSP, CCSP, AWS Security Specialty).