Interface SystemsPosted 3 weeks ago

Security Alarm Dispatcher - Training Provided- 2:30pm-12am

Interface SystemsPosted 3 weeks ago

$45,760–$45,760 year

On-siteSt. Louis, Missouri, United States

St. Louis, Missouri, United StatesOn-siteFull Time$45,760–$45,760 yearSecurity ServicesMedium

Full TimeMediumSecurity Services

Job Summary

Conduct live audio communication with individuals at monitored sites using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Perform remote security checks and virtual tours of customer locations, then verify alarm signals via video and telephone before notifying specified individuals. Answer inbound phone calls to resolve security inquiries and maintain accurate records in the system of record. Provide critical life safety support by dispatching emergency personnel and document all interactions for follow-up. Requires availability between 2:30pm-12am with 8–10 hour shifts; starting pay is $22.00 per hour plus shift differentials. Training is provided.

Required Qualifications

High school diploma or GED equivalent
Must be able to lift 50 lbs
Must be available for weekend shifts
Must be available for evening shifts
Must be available for overnight shifts
Must be able to work 8–10 hour shifts
Must be able to work between 2:30pm and 12am
Must be able to work during core daytime period (6:01am – 4:59pm)
Must be able to work on Saturdays or Sundays
Must be able to work between 5:00pm and 9:00pm
Must be able to work between 9:01pm and 6:00am
Must be able to work regularly scheduled business days
Must be able to work various days and hours
Must be able to work in a 24/7 environment
Must be able to work in a state-of-the-art security monitoring operations center
Must be able to work with video surveillance technology
Must be able to work with two-way audio communication systems
Must be able to work with alarm monitoring software
Must be able to work with customized automation solutions
Must be able to work with proprietary software integrations
Must be able to work with workstations designed for video monitoring efficiencies
Must be able to comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual
Must pass a pre-employment drug screening
Must pass a background check

Desired Qualifications

Two years of experience in customer service, call center, dispatch, or security roles
Excellent communication and interpersonal skills
Strong active listening skills
Working knowledge of Microsoft Office applications
Ability to maintain a calm and positive demeanor in high pressure situations
Ability to demonstrate professionalism while working through urgent or critical situations
Ability to think quickly
Ability to communicate with authority
Ability to resolve incidents in real time
Ability to handle live audio communication with individuals at monitored sites
Ability to use two-way systems to prevent security breaches
Ability to manage incidents such as trespassing
Ability to de-escalate potential threats
Ability to perform alarm verification
Ability to perform video monitoring
Ability to make rapid decision-making
Ability to maintain clear and direct communication with customers and emergency personnel
Ability to provide solutions by directly addressing security violations
Ability to respond to alarms
Ability to handle situations such as loitering, trespassing, or other security violations
Ability to require de-escalation or rapid decision-making
Ability to generate detailed reports on alarm responses and life safety interventions
Ability to pursue further certification(s)
Ability to handle multiple security events simultaneously
Ability to make use of advanced monitoring tools
Ability to make use of customized automation solutions
Ability to make use of proprietary software integrations
Ability to make use of workstations designed for video monitoring efficiencies
Ability to deliver an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands
Ability to enable enterprises to innovate faster
Ability to adapt to market forces
Ability to deliver amazing customer experiences by safeguarding people and assets
Ability to enable seamless connectivity solutions
Ability to uncover business insights
Ability to deliver relentless support to the customers
Ability to care for the employees
Ability to give back to the communities
Ability to be passionate
Ability to be obsessed about delivering an amazing customer experience
Ability to foster an Interface company culture for our employees focused around collaboration, commitment and fun
Ability to be dynamic and growing
Ability to make a direct impact in a company committed to growth and transformation
Ability to delight our customers and our employees
Ability to innovate faster
Ability to adapt to market forces
Ability to deliver business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises
Ability to enhance security, streamline connectivity, optimize operations, and reduce IT costs
Ability to maximize ROI for the nation's top brands

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