Security Account Manager Retail
On-siteLakeland, Florida, United States
Job Summary
Supervise day-to-day security operations at an assigned client site, managing a team of officers and supervisors through hiring, scheduling, payroll, and performance coaching. Build and maintain relationships with clients and employees while ensuring high-quality security services to protect people and property. Coordinate support services to meet financial and operational goals, handle escalated security issues, and ensure all reporting and compliance requirements are met. Utilize WinTeam for scheduling, billing, and report generation, and develop staff through technical training and performance evaluations. Manage uniforms, equipment, and supplies to maintain appropriate inventories.
Required Qualifications
- Four year degree in Criminal Justice, Business Administration or related field
- Previous Contract Security, facilities management, military or law enforcement experience
- At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
- Ability to develop and grow customer relationships
- Experience in hiring, developing, motivating and retaining quality staff
- Outstanding interpersonal and communications skills
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
- Florida State Security Agency License No. B8500287
Desired Qualifications
- Previous payroll, billing and scheduling experience preferred
- Ability to work in a team-oriented management environment while having an entrepreneurial attitude
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