Secretary - Multispecialty - Garden City
$56,873–$56,873 year
On-siteGarden City, New York, United States
Job Summary
Schedule appointments for visits, treatments, and procedures; manage waitlists and communicate visit instructions, preparation, and forms to patients. Obtain authorizations for services, answer calls, take messages, and route inquiries to appropriate contacts while handling faxes and mail. Prepare standard letters, forms, and memoranda; complete forms legibly and accurately; secure signatures and forward documents to correct destinations. Process incoming and outgoing documents via paper and electronic records; scan, upload, and forward information within EPIC. Manage physician calendars, create invites, and reschedule patients when physicians are unavailable. Release medical records in accordance with HIPAA and FGP ROI procedures; document disclosures in Epic. Initiate and follow up on pre-authorizations and appeals; obtain and document referrals received in EPIC. Communicate with patients regarding referral status, authorization updates, and prescription refill requests. Maintain cleanliness of personal and patient spaces; restock supplies as needed.
Required Qualifications
- High School or equivalent
- Excellent organizational skills
- Interpersonal skills
- Verbal and written communications skills
- Strong customer service skills
- Ability to complete multiple tasks efficiently
- Ability to thrive in a team work environment
- Knowledge of Microsoft Office
- Knowledge of database applications
- Knowledge of internet applications
- Light, accurate keyboarding skills
- Ability to effectively communicate with all levels of the organization
Desired Qualifications
- 6 months Physician practice office experience
- Knowledge of medical terminology
- Knowledge of EPIC Ambulatory
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