Secretary II-Intake/Scheduler (FGP), Brooklyn - Endo & Ambulatory Surgery
$61,693–$61,693 year
On-siteBrooklyn, New York, United States
Job Summary
Greet patients professionally in person and by phone, managing intake functions including registration, forms collection, co-payment collection, and verifying insurance eligibility. Optimize provider schedules by establishing efficient templates, scheduling routine appointments and follow-ups, and monitoring the Department Appointment Report for checkmate kick-outs and insurance flags. Retrieve and update patient records in Epic, scan documents, and release medical records within 10 days while maintaining HIPAA compliance and patient privacy. Serve as a lead in front desk operations by training and supporting the onboarding of new hires, managing front-end work queues, and ensuring timely completion of administrative tasks. Uphold NYU Langone Health's service standards and promote the Faculty Group Practice brand through consistent, positive patient interactions.
Required Qualifications
- High School diploma
- Three years of relevant secretarial/clerical experience
- Light, accurate keyboarding skills
- Excellent organizational skills
- Excellent interpersonal skills
- Excellent communications skills
- Ability to effectively communicate with all levels of the organization
Desired Qualifications
- Knowledge of medical terminology
- Knowledge of computer-based scheduling and appointment programs
- Excellent telephone skills
- Prior physician practice experience
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