Secretary I - Intake/Scheduler- Hematology Oncology - Mineola
$56,876–$56,876 year
On-siteMineola, New York, United States
Job Summary
Greet patients, answer calls, and manage appointment scheduling for Hematology Oncology visits, treatments, and procedures. Review confirmation responses, maintain waitlists, and communicate visit instructions, preparation details, and form requirements to patients. Handle faxes, mail, and messages while obtaining authorizations, processing prescription refills, and managing pre-authorizations and appeals. Maintain physician calendars, release medical records per HIPAA, and document disclosures in Epic. Collaborate with pharmacies, RNs, and LPNs to clarify prescription questions and refer medical queries to providers. Promote MyChart usage, ensure patient access through the CARES model, and assist less senior staff with registration policies.
Required Qualifications
- High School Diploma
- Excellent organizational skills
- Interpersonal skills
- Verbal and written communications skills
- Strong customer service orientation
- Basic knowledge of word processing applications
- Basic knowledge of spreadsheet applications
- Basic knowledge of database applications
- Basic knowledge of Internet applications
- Light, accurate keyboarding skills
- Ability to complete multiple tasks efficiently
- Ability to thrive in a team work environment
- Ability to effectively communicate with all levels of the organization
Desired Qualifications
- Intermediate knowledge of computer-based scheduling and appointment programs
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