Secretary I - Intake/Scheduler, FGP - Radiology - Garden City

Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Answer calls, screen inquiries, and route messages to appropriate staff while greeting patients and providing non-clinical instructions for upcoming appointments. Obtain authorizations, process pre-authorizations and appeals, and document referrals in EPIC within a 10-day timeframe. Prepare correspondence, scan documents, and release medical records in accordance with HIPAA and FGP ROI procedures. Manage physician calendars, distribute mail and faxes, and coordinate prescription refill requests with pharmacies and providers. Maintain confidentiality, uphold patient experience standards, and participate in training staff on registration policies.