Secretary I Intake/ Scheduler (FGP)

Schedule appointments for visits, treatments, and procedures; manage waitlists and review confirmation responses. Communicate patient instructions, preparation details, and form requirements for upcoming visits. Answer calls, screen inquiries, and route messages to appropriate staff while handling faxes and mail. Prepare standard letters, forms, and memoranda; process incoming and outgoing documents via paper and electronic records. Obtain authorizations, referrals, and prescription refill requests; initiate pre-authorizations and appeals. Manage physician calendars, create invites, and release medical records in accordance with HIPAA and FGP procedures. Promote MyChart usage and ensure accurate documentation in Epic within specified timeframes. Maintain cleanliness of patient spaces and restock supplies as needed.