Secretary I - Intake/Scheduler, FGP - Multispecialty - Huntington
$56,876–$56,876 year
On-siteHuntington, New York, United States
Job Summary
Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Answer calls, take messages, and route inquiries to appropriate staff while greeting patients warmly and providing scheduling instructions. Obtain authorizations, process referrals, and initiate appeals; document disclosures in Epic and release medical records per HIPAA guidelines. Prepare correspondence, scan documents, and coordinate with pharmacies for prescription refills. Collaborate with Patient Access Center and Central Billing to ensure seamless care continuity. Uphold the FGP Service Strategy CARES principles and LEARN model to drive positive patient experiences.
Required Qualifications
- High School Diploma
- Excellent organizational skills
- Interpersonal skills
- Verbal and written communications skills
- Strong customer service orientation
- Basic knowledge of word processing applications
- Basic knowledge of spreadsheet applications
- Basic knowledge of database applications
- Basic knowledge of Internet applications
- Light, accurate keyboarding skills
- Ability to complete multiple tasks efficiently
- Ability to thrive in a team work environment
Desired Qualifications
- Intermediate knowledge of computer-based scheduling and appointment programs
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