Secretary I - Intake/Scheduler (FGP) - Manhattan, 41st Street

Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Greet patients, answer calls, take messages, and route inquiries to appropriate staff while maintaining confidentiality. Process incoming and outgoing documents, obtain authorizations, and initiate pre-authorizations and appeals. Manage physician calendars, create invites, and release medical records in accordance with HIPAA and FGP procedures. Document disclosures in Epic, scan and upload information, and forward clinical requests to licensed providers. Communicate patient instructions, clarify prescription status, and promote MyChart usage. Maintain cleanliness of workspaces and restock supplies. Participate in training staff on registration policies and assist less senior staff as needed.