Secretary I - Intake/Scheduler, FGP - Huntington

Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Answer calls, screen inquiries, and route messages to appropriate staff while greeting patients and providing non-clinical instructions for upcoming appointments. Obtain authorizations, process prescription refills, and initiate pre-authorizations and appeals. Prepare correspondence, scan documents, and release medical records in accordance with HIPAA and FGP procedures. Maintain physician calendars, manage patient queues, and ensure accurate documentation in Epic within specified timeframes. Uphold the FGP Service Strategy CARES principles and the LEARN model during all patient interactions. Collaborate with Patient Access Center, Central Billing, and clinical teams to support seamless care transitions and promote MyChart adoption.