Secretary I - Intake/Scheduler, FGP - Garden City

Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Answer calls, screen incoming inquiries, and route messages to appropriate staff while maintaining confidentiality. Process patient authorizations, referrals, and prescription refill requests; coordinate with pharmacies and providers to clarify insurance and demographic details. Prepare correspondence, scan documents, and manage mail/faxes in accordance with HIPAA and FGP ROI procedures. Promote MyChart usage and uphold the FGP Service Strategy CARES principles during all patient interactions. Maintain physician calendars, release medical records, and document disclosures in Epic within ten days. Collaborate with the Patient Access Center and Central Billing Office to ensure seamless care continuity.