Secretary I - Intake/Scheduler, FGP - Cardiology - Huntington

Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Answer calls, screen incoming inquiries, and route messages to appropriate staff while greeting patients and collecting information. Obtain authorizations, process referrals, and initiate pre-authorizations or appeals. Prepare correspondence, scan and upload documents to Epic, and release medical records in accordance with HIPAA and FGP ROI procedures. Communicate patient instructions, clarify prescription questions, and promote MyChart usage. Maintain cleanliness of patient spaces and restock supplies. Collaborate with Patient Access Center and Central Billing Office to ensure seamless care continuity.