Secretary I - Intake/Scheduler - Cardio - Garden City

Schedule appointments for visits, treatments, and procedures; manage waitlists and reschedule patients when physicians are unavailable. Answer calls, screen incoming inquiries, and route messages to appropriate staff while greeting patients warmly. Obtain authorizations, process referrals, and initiate pre-authorizations or appeals as needed. Prepare standard letters, forms, and memoranda; scan and upload documents into Epic. Manage physician calendars, send invites, and release medical records per HIPAA guidelines. Communicate patient instructions, clarify prescription questions, and refer medical queries to providers. Maintain cleanliness of workspaces and restock supplies. Participate in training staff on registration policies and best practices.