Seasonal Welcome Enthusiast/Front Desk Agent
On-siteJersey City, New Jersey, United States
Job Summary
Greet and register guests, provide prompt and courteous service, and close out guest accounts to meet Canopy brand standards. Manage guest registration by inputting and retrieving information from the computer system, confirming details, and coding electronic keys. Handle financial transactions including cash, vouchers, and credit card authorizations, while posting charges and maintaining the house bank. Follow up to ensure guest satisfaction and negotiate compromises when necessary. Promote Canopy brand marketing programs and provide welcome folders with keys, certificates, and refreshment center access. Answer the telephone, input messages, and retrieve mail or packages for guests. Monitor safety and security procedures while analyzing reports to communicate information to appropriate departments.
Required Qualifications
- Must be friendly, energizing, positive and caring in all core aspects of the Canopy culture
- Must work well under pressure in a fast-paced environment
- Must be able to handle conflicting priorities
- Must be highly organized and result oriented
- Must be flexible with hours, days off, assignments and additional duties
- Must be available to work on a regular basis
- Must provide a professional image at all times through appearance and dress
- Must have knowledge of hotel property, amenities, area attractions and transportation
- Must be able to lift up to 30 lbs
- Must be able to walk and stand throughout shift
- Must have excellent written and verbal communication skills
- Must have strong computer skills
- Must have knowledge of Hilton's PEP, Microsoft Word and Excel
- Must be able to comply with attendance rules
Desired Qualifications
- Previous hotel front office experience
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