Seasonal, Tax Research Representative
$38,293–$57,491 year
RemoteUnited States
Job Summary
Utilize Salesforce to manage and track incoming tax law questions from H&R Block tax professionals while reviewing and responding to inquiries with accurate current tax law knowledge. Identify complex issues requiring further analysis and escalate them to Tax Research Analysts as needed, communicating primarily through chat to ensure clear, professional, and timely responses. Gain exposure to a wide range of tax topics by working directly with preparers supporting clients during the upcoming tax season. This seasonal, 100% remote role offers flexible hours for those with an associate's degree or equivalent experience and one year of related work experience.
Required Qualifications
- Associate's degree in a related field or the equivalent through a combination of education and related work experience
- Ability to work autonomously while maintaining focus, and perform assignments in a highly detailed and accurate manner
- Demonstrated tax law knowledge with strong analytical and research skills to interpret and solve complex issues
- 1 year minimum related work experience
- Strong communication skills, both written and verbal
Desired Qualifications
- Previous customer service experience
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