Seasonal Porter
On-site · Glendale, California, United States
Job Summary
Seasonal Porter role at The Americana at Brand, focused on delivering exceptional hospitality through guest services such as package delivery, bell cart runs, and coordinating guest needs across departments. The position requires understanding of the property, adherence to Caruso Hospitality Standards, use of radio etiquette for efficient communication, and maintaining a professional, 5-star service attitude. Responsibilities include answering guest questions, fulfilling service requests, and contributing to a seamless guest experience, with duties expanding to other assigned tasks as needed. Must be able to work a summer seasonal schedule through the end of August 2026, including weekends, holidays, and varying shifts, and be able to stand, walk, and lift up to 60 pounds, with a clean, professional appearance in uniform.
Required Qualifications
- Minimum of two years’ experience in a hospitality setting preferred but not required.
- Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
- Excellent written and verbal communication skills; Professional and pleasant tone of service.
- Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
- Must be able to work in a fast-paced environment.
- Must be timely, reliable and consistent with attendance and schedule requirements.
- Proactive, approachable and solution-focused.
- Able to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role.
- Able to push a Bell Cart or Flat Bed up to 60 pounds
- Standing for up to 8 hours a day
- Sitting up to 8 hours a day, walking up to 8 hours a day
- Ability to climb stairs
- Ability to stoop and bend
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