Seasonal Multichannel Call Center Representative
$44,720–$44,720 year
On-sitePlano, Texas, United States
Job Summary
Answer inbound and outbound calls to members, physicians, and pharmacies while educating them about pharmacy benefits and delivering one-call resolutions. Follow up on and document member interaction issues, routing complex inquiries to appropriate departments as needed. Maintain strict confidentiality when working with highly sensitive Personal Protected Information and HIPAA-compliant data. Demonstrate a patient-centric mindset with high urgency to solve member requests using strong active listening and multitasking skills. Complete a mandatory 9-week onsite training and nesting period at the Plano, TX office before transitioning to assigned shift hours.
Required Qualifications
- 2+ years of experience working in a call center environment
- Must be located local to our Plano, TX office
- Proficiency in Windows, MS Office, G-Suite
- HS Diploma, GED, or equivalent
- Active listening, and conversational speaking skills, with a high degree of empathy
- Ability to multitask
- Excellent verbal and written communication skills
- Passion for helping people
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
- Prior experience resolving complex issues within a call center environment
Desired Qualifications
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
- Prior experience resolving complex issues within a call center environment is preferred
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