Seasonal Multichannel Call Center Representative
$43,680–$43,680 year
On-siteLehi, Utah, United States
Job Summary
Answer inbound and outbound calls to members, physicians, and pharmacies while educating them about pharmacy benefits and delivering one-call resolutions. Follow up, resolve, and document member interaction issues, routing complex inquiries to appropriate departments. Maintain strict adherence to Personal Protected Information (PPI) and HIPAA regulations when handling sensitive data. Complete a 9-week onsite training and nesting period at the Plano, TX office before transitioning to assigned shift hours. This role supports SmithRx's mission to transform the PBM sector by providing compassionate, patient-centric service to thousands of members.
Required Qualifications
- 2+ years of experience working in a call center environment
- Must be located local to our Plano, TX office
- Proficiency in Windows, MS Office, G-Suite
- HS Diploma, GED, or equivalent
- Active listening, and conversational speaking skills, with a high degree of empathy
- Ability to multitask
- Excellent verbal and written communication skills
- Passion for helping people
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
- Prior experience resolving complex issues within a call center environment
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