Seasonal Inbound Call Center Representative
$43,680–$43,680 year
On-sitePlano, Texas, United States
Job Summary
Answer inbound and outbound calls to members, physicians, and pharmacies while educating them on pharmacy benefits and delivering one-call resolutions. Follow up on and document member interaction issues, routing complex inquiries to the appropriate departments after conducting necessary research. Maintain strict confidentiality while handling highly sensitive Personal Protected Information in compliance with HIPAA regulations. This role requires 2+ years of call center experience and is based onsite in Plano, TX, with a mandatory 9-week training period. Candidates must possess strong active listening skills and proficiency in Windows and MS Office. SmithRx is a venture-backed Health-Tech company disrupting the Pharmacy Benefit Management sector with a mission to improve patient access to care.
Required Qualifications
- 2+ years of experience working in a call center environment
- Must be located local to our Plano, TX office
- Proficiency in Windows, MS Office, G-Suite
- HS Diploma, GED, or equivalent
- Active listening, and conversational speaking skills, with a high degree of empathy
- Ability to multitask
- Excellent verbal and written communication skills
- Passion for helping people
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
- Prior experience resolving complex issues within a call center environment
- 9-week onsite training and nesting period at our Plano office
- 100% attendance for the initial 3-week training class
- Monday - Friday work schedule with rotating weekend and holiday shifts
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