Seasonal Holiday Retail Manager - Tippecanoe Mall
On-siteLafayette, Indiana, United States
Job Summary
Oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit and outstanding guest service. Create schedules, recruit, hire, train, and onboard team members while managing seasonal setup, breakdown, and equipment security. Respond promptly to business calls, verify daily deposits, and coach staff to deliver exceptional experiences. Resolve guest concerns, build relationships with venue partners, and handle cash handling compliance. Work a flexible schedule including evenings, weekends, and holidays, with availability for approximately 40 hours per week plus peak periods.
Required Qualifications
- Must be at least 18 years of age
- Strong communication, organization, time management, and problem-solving skills
- Ability to lead a team, work independently, and make sound decisions
- Availability to attend required pre-season training
- Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
- Availability to work approximately 40 hours per week, with additional hours as business needs require
- Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
Desired Qualifications
- Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
- High school diploma or equivalent
- Ability to use Microsoft Office and other business technology
- Experience managing teams or operations across multiple locations
- Demonstrated success driving sales, guest experience, and operational results
- Experience with scheduling, training, coaching, and developing team members
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