Seasonal Holiday Retail Manager - Short Pump Town Center
$37,440–$37,440 year
On-siteRichmond, Virginia, United States
Job Summary
Oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit. Create schedules, recruit, hire, train, and onboard team members while coaching staff to deliver exceptional guest service. Respond promptly to business calls and emails, verify daily deposits, and manage seasonal setup, breakdown, and equipment security. Build strong relationships with venue partners and resolve guest concerns to maintain positive experiences. Work a flexible schedule including evenings, weekends, and holidays, with availability for approximately 40 hours per week.
Required Qualifications
- Must be at least 18 years of age
- Strong communication, organization, time management, and problem-solving skills
- Ability to lead a team, work independently, and make sound decisions
- Availability to attend required pre-season training
- Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
- Availability to work approximately 40 hours per week, with additional hours as business needs require
- Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
Desired Qualifications
- Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
- High school diploma or equivalent
- Ability to use Microsoft Office and other business technology
- Experience managing teams or operations across multiple locations
- Demonstrated success driving sales, guest experience, and operational results
- Experience with scheduling, training, coaching, and developing team members
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