Seasonal Holiday Retail Manager - Mall St. Matthews
On-siteLouisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-sitePart TimeHigh School Or EquivalentMedium
Part TimeHigh School Or EquivalentMedium
Job Summary
Oversee daily photo operations, drive sales, and ensure exceptional guest service for families visiting Santa. Create schedules, recruit, hire, and train team members while managing seasonal setup, equipment security, and site performance. Verify daily deposits, resolve guest concerns, and coach staff to maintain high standards across all touchpoints. Work flexible evening, weekend, and holiday shifts with a 40-hour weekly baseline, including peak retail periods. Lead a team focused on building magical memories within a fast-paced holiday environment.
Required Qualifications
- Must be at least 18 years of age
- Strong communication, organization, time management, and problem-solving skills
- Ability to lead a team, work independently, and make sound decisions
- Availability to attend required pre-season training
- Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
- Availability to work approximately 40 hours per week, with additional hours as business needs require
- Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
Desired Qualifications
- Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
- High school diploma or equivalent
- Ability to use Microsoft Office and other business technology
- Experience managing teams or operations across multiple locations
- Demonstrated success driving sales, guest experience, and operational results
- Experience with scheduling, training, coaching, and developing team members
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