Seasonal Guest Services Agent
$35,360–$35,360 year
On-siteMount Carmel, Utah, United States
Job Summary
Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience. Handle guest check-outs, process payments, and provide accurate billing information. Manage reservations through the hotel management system, ensuring accuracy and availability. Handle phone inquiries and assist guests with booking reservations, providing information about rates, availability, and lodge amenities. Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a friendly and professional manner. Offer local information, recommend activities, and assist guests with planning their stay. Maintain effective communication with housekeeping and maintenance teams to ensure room readiness and address any guest issues. Collaborate with other departments to provide seamless service to guests and support lodge operations. Perform general administrative tasks, including filing, data entry, and maintaining organized records. Prepare daily reports and assist with cash handling, ensuring accuracy in financial transactions. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.
Required Qualifications
- High school diploma or equivalent
- Must be prepared to work a schedule which may include Saturdays, Sundays, and holidays
- Ability to physically be out to make rounds throughout the resort
- Ability to adapt to changing work conditions
- Ability to work cooperatively in a team environment
- Ability to get along well with people
- Be honest
- Punctual
- Reliable
- Ability to remain calm and friendly
- Ability to multitask and manage time effectively in a fast-paced environment
- Ability to project a hospitable service atmosphere at all times
- Maintain a neat, clean and well-groomed appearance
- Understand and follow all ESQ procedures that relate to your job duties
- Work with a safety-first attitude
- Minimize your impact on the environment when at work and living onsite
- Treat our customers, co-workers, leadership teams, all internal guests with respect
Desired Qualifications
- Additional education in hospitality or related field
- Previous experience in a front desk or customer service role
- Proficient in computer systems and software
- Experience with hotel management systems
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