Seasonal Event Attendant
On-siteHershey, Pennsylvania, United States
Job Summary
Check guests into Cabanas, facilitate area tours, and monitor entrances and exits to the Cabana area, including the lazy river. Sell and track Cabana rentals and inventory through a reservation system, while scanning pre-purchased admission products and upselling add-ons at Sweet Lights booths. Provide support to resolve guest inquiries, assist guests with online admission entries and ticket purchases, and maintain clean work areas by preparing and sweeping queue areas and Cabanas. Adhere to operational standards for the Guest Experience Department and work with other departments to ensure the best possible guest experience.
Required Qualifications
- 18 years of age or older on the date of applying
- Must have the ability to effectively communicate verbally
- Must have strong conflict-resolution/problem-solving skills
- Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment
- Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
- Must have the ability to safeguard confidential information
- Must be able to complete and pass Attractions Safety Certification and Shallow Water training
- Must be able to remain alert in the presence of moving vehicle traffic for the duration of every shift
- Must be comfortable with the use of electronic equipment and digital ticketing software
- Must be comfortable handing money, including making change, as well as completing cashless transactions
- Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain three (3) days of operational availability, Memorial Day through beginning of November (Cabanas) and mid-November through beginning of January (Sweet Lights), as well as be able to work at least three (3) of the following holidays: Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, or New Year's Day
- Must be able to work in a variety of weather conditions, including but not limited to extreme heat, sun exposure, cold, and inclement weather
- Must be able to stand for periods up to six (6) hours at a time
- Must be able to walk, bend, climb stairs, stand in 2-3 feet of water, and lift up to forty-five (45) pounds without assistance
- Must have the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)
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