Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)
$39,915–$39,915 year
RemoteArizona, United States or Texas, United States
Job Summary
Handle phone, email, live chat, and social media interactions with a high degree of ownership, resolving unique customer concerns, custom product inquiries, and fulfillment challenges without relying on a rigid script. Navigate multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations while documenting interactions thoroughly in Salesforce or advanced CRM platforms. Identify operational errors or platform friction points to share proactive insights with leadership for improving the broader customer journey. Deliver consistently strong quality through efficient time management and proactive communication, maintaining availability for customers during evenings and weekends within a set schedule.
Required Qualifications
- Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
- A Bachelor's degree or equivalent work experience
- Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking
- Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc
- Experience with design-related work and fulfillment: photo printing, design files, etc
- Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates
- High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy
- Experience using omni-channel CRM platforms like SF, ZD...etc
- Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily
- Open to a set schedule within our operating hours, including weekends
Desired Qualifications
- An interest and aptitude for design- or technical-related issues and problems is a plus
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