Seasonal Customer Experience Specialist - Nordstrom Local Fillmore
$48,672–$50,648 year
On-site · San Francisco, California, United States
Job Summary
Seasonal Customer Experience Specialist at Nordstrom Local Fillmore responsible for welcoming customers, telling a story to connect them with services (Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping), and supporting in-store events. Duties include engaging with diverse audiences, handling phone and email communications, assisting with back-of-house processes (inventory management, keeping areas organized), opening/closing the store, light cleaning, and aiding with event logistics (RSVPs, guest info, door greeting). Requires strong customer service, adaptability to fast-paced environment, ability to multi-task, and basic tech proficiency (Outlook, Booking Bug, Excel). Physical duties include continuous movement for 6-8 hours per shift and the ability to lift up to 50 pounds occasionally. Pay range $23.40-$24.35 per hour, with standard Nordstrom benefits. For Los Angeles or San Francisco applicants, background checks may apply per local requirements.
Required Qualifications
- High level of ownership, accountability and initiative
- Ability to identify opportunities that benefit the customer and build solutions
- Ability to adapt to new initiatives and services
- Proven success in a fast-paced environment with multi-tasking
- Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel
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