Seasonal Customer Experience Advisor, Tier I (physical product, non-IT)
RemoteUnited States
United StatesRemoteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Handle direct customer inquiries and escalated support tickets for Sun Home products via phone, email, chat, and SMS channels, resolving complex logistical issues within one business day. Maintain clear case documentation in ticketing systems and collaborate with Product, Operations, and Sales teams on recurring problems. Contribute to internal training, knowledge base improvements, and process enhancements. This seasonal role spans August 2026 through January 2027, with intensive training followed by autonomous execution during peak periods.
Required Qualifications
- 1-2 years in customer service
- hardware or wellness products
- Excellent problem-solving and communication skills
- Ability to multi-task across systems and documents while maintaining a professional composure to customers and partners
- Ability to explain technical issues in brand-aligned language with customer experience top of mind
- Strong written and verbal communication in English
- Proficient in collaborative and organizational tools, such as Slack, Microsoft Office Suite, and Google Suite
- Leads all actions with a customer-first, resolution mindset
- Seasonal role spans August 2026 - January 2027
- Operating days are Monday-Friday and Tuesday-Saturday
- This is a full time, non-exempt role
Desired Qualifications
- Experience with CRM, helpdesk, website and work management tools (Gorgias, Shopify, and Clickup preferred)
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