Seasonal Customer Care & Store Support
HybridCoppell, Texas, United States
Job Summary
Assess efficiency opportunities and collaborate with cross-functional partners to create scalable, consistent chain-wide processes. Serve as the primary point of contact for store operational inquiries, resolving complex customer concerns via email and de-escalating sensitive issues with empathy. Translate field feedback into actionable insights while developing and maintaining operating procedures to support operational consistency. Partner with Field Leaders to prioritize initiatives, improve service standards, and drive process improvements that reduce escalations. This seasonal assignment runs through January 2027 with a flexible schedule including evenings, weekends, and holidays, requiring residence in the Dallas/Ft. Worth Metro area.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years of experience in retail store operations, customer care, or related retail support functions
- Proficient in all Microsoft Office applications: Excel, Word, PowerPoint, Outlook and Teams
- Ability to work a flexible schedule during peak business periods, including evenings, weekends, holidays, and overtime as business needs require
- Must be able to remain stationary at a desktop workspace for extended periods of time
- Ability to move about an office environment
- Must be able to effectively lead and coach others
- Strong attention to detail
- Must be available for weekend shifts
Desired Qualifications
- Experience with customer service or case management systems
- Familiarity with major social media platforms
- Communicates policies, decisions, and expectations effectively while maintaining positive working relationships
- Evaluates situations thoughtfully, determines appropriate next steps, and escalates issues when necessary
- Demonstrates self-awareness and empathy when handling sensitive or escalated situations
- Maintains professionalism and composure in challenging interactions
- Effectively de-escalates difficult customer and field concerns by actively listening, clarifying issues, and driving toward timely, fair resolutions
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