Seasonal Call Center Supervisor
$60,000–$85,000 year
Remote · El Paso, Texas, United States or New York City, New York, United States
El Paso, Texas, United States or New York City, New York, United StatesRemoteFull Time$60,000–$85,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Seasonal Call Center Supervisor managing a team of experts, responsible for quality assurance, training, attendance management, and customer escalations, requiring a bachelor's or associate degree and 3 years of experience in a related role.
Required Qualifications
- Bachelor’s or associate degree required
- 3 years of experience in a call center or customer service role
- High level of integrity and professionalism in handling confidential information
- Strong computer skills and proficiency in Microsoft Office Suite
- Strong analytical and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to monitor, coach, and provide effective feedback to agents
Desired Qualifications
- Bachelor’s degree or associate degree (preferred)
- 3 years of experience in a call center or customer service role
- Experience handling customer escalations
- Proven success in leading a team of agents
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